The Customer Support Representative handles inquiries and provides excellent customer service to enhance the client experience.

Key Responsibilities:

  • Assist customers via phone, email, and chat.
  • Resolve customer issues and provide solutions.
  • Maintain records of customer interactions.
  • Ensure high levels of customer satisfaction.

Possible Tasks:

✔️ Handle complaints and escalate where necessary.
✔️ Guide customers through products/services.
✔️ Monitor customer feedback and suggest improvements.
✔️ Follow up with customers for feedback.

Requirements:

  • Strong communication and problem-solving skills.
  • Experience in customer service or call centers.
  • Ability to multitask and remain calm under pressure.
  • Familiarity with CRM and ticketing systems.

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