The Customer Support Representative handles inquiries and provides excellent customer service to enhance the client experience.

Key Responsibilities:

• Assist customers via phone, email, and chat.
• Resolve customer issues and provide solutions.
• Maintain records of customer interactions.
• Ensure high levels of customer satisfaction.

Possible Tasks:

✔️ Handle complaints and escalate where necessary.
✔️ Guide customers through products/services.
✔️ Monitor customer feedback and suggest improvements.
✔️ Follow up with customers for feedback.

Requirements:

• Strong communication and problem-solving skills.
• Experience in customer service or call centers.
• Ability to multitask and remain calm under pressure.
• Familiarity with CRM and ticketing systems.